1win Casino - Player’s withdrawal is repeatedly cancelled.

I am having a serious withdrawal issue with 1win.pro. I have approximately $20,000CAD

in my account, but my withdrawal attempts have repeatedly been cancelled or rejected and the funds are returned to my gaming balance.

I have contacted 1win support email and live support multiple times. I have been repeatedly told to wait 12–24 hours or wait for an email from the security team. However, the withdrawals continue to be cancelled and I have not received a clear explanation as to why.

The funds are legitimate real-money winnings, not bonus funds. I am requesting that 1win explain why my withdrawals are being cancelled and process my withdrawal of the funds. In total it has been 4 days and I have not received any withdrawal.

although before I have withdrawn from this website before.

but as soon as I start to win they are not paying me out

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Dear Winter_time_grind78,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Can you please provide the specific dates when you attempted the withdrawals?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.