1win Casino - Player’s withdrawal is pending due to unverified account.

I have win the amount on that site but after withdraw they asked the id verification and don't release my withdrawal but after i have give the all the documents then they don't verify my account and makes my withdrawal pending

Hello abhishek052213,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I have send the documents yesterday till then they give me no update of my withdrawal amd verification

Hello abhishek052213,

As stated above, verification takes up to 14 days so please let us know in case it would take longer.

Oh

Dear abhishek052213,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.