1win Casino - Player’s withdrawal is delayed with no proof provided.

The bookmaker states that my withdrawal has been processed and supposedly sent to my bank. However, after checking my accounts and bank statements, there is no record of a credit corresponding to the withdrawal amount.

I have requested that the company provide proof of the transaction, an identification code, a bank statement, or any information that would allow me to track the alleged payment. The company, however, refuses to provide this information.

I have also submitted the bank statements requested by the company itself on several occasions, including the statement generated directly by the bank’s app, but the documents were rejected without a clear or technically sound explanation.

Furthermore, during customer service interactions, I received inappropriate responses and was treated rudely, even while I was attempting to provide the necessary documentation to prove that the amount was not received.

In light of this, I request that the company provide verifiable proof of the alleged payment, including the necessary information to track the transaction, or that it immediately arrange for payment of the amount owed if it cannot prove that the withdrawal was actually credited to my account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share a screenshot of the payout request as it appears in your player's account, with the date, time, and status information visible?
• Have you made any previous successful payout from the casino using the same payment method?
• Did you achieve your current balance with the help of a bonus?
• Send the information to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas