The player from Switzerland made a withdrawal of Rs 20,000 on 24/07/2026, which shows as successful in his transaction history but has not been credited to his bank account or returned to his gaming ID. Despite providing his bank statements and responses to support, he receives inadequate replies from the casino staff.
1win Casino - Player’s withdrawal is delayed and unresponsive.
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Current status
Waiting for player to reply
6d 21h 23m 48s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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2 days ago
Dear Casino guru team, I made a withdrawal in Indian currency amount of Rs 20,000 and in usdt it's around 209 approx which was on 24/07/2026, but in transaction history of my gaming id it is showing successful but this amount still not credit in my bank account and not even return in my gaming ID also. I already contact with my vip manager after that and he told me this amount is already credited in my bank account. After that I sent him my bank account statement and bank response but he doesn't respond me in proper way. Now I bound to connect with Casino guru because there is no any other option in front of me. Here I send you that particular withdrawal amount details with you like my bank account statement from 15th July 2026 to till the date and along with bank response accordingly with mentioning UTR number or RRN number where bank clearly mentioned no amount credit in my bank account against this UTR number or RRN number. 1win support team don't respond with proper way they always looking for wasting time that's it. I kindly request you please investigate my matter and I will remain great full to you.
Thank you......
Gaming ID 307038306
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2 hours ago
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2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
