The player from Morocco has been waiting for over two weeks to withdraw winnings of 4,500 MAD, 7,800 MAD, and 10,000 MAD, but has not received any payments despite being informed that the money has been sent. He reports that customer service is unresponsive and only offers repeated excuses without resolving the issue, leading him to feel scammed.
1win Casino - Player’s withdrawal is delayed and unresolved.
Opened
Current status
Waiting for player to reply
6d 19h 19m 57s
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
Public
4 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
