1win Casino - Player’s withdrawal is delayed and unresolved.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

-I've made withdrawals successfully before, but in these last two months I've had the same problem: the withdrawal shows as sent, but I haven't received anything.

• yes in passed the kYC vérification im the casino from 2021.
• Without active bonus .
• and tell now 20days without solution

Thank you for your reply. Could you kindly provide your bank statement for the relevant period, displaying that the payments have not been received? You can reach me via email at attila.g@casino.guru.

Additionally, could you please attach a screenshot of your withdrawal history from your casino account as well?

Thank you for your patience and cooperation.

Dear oussama122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.