The player from Ciudad Autónoma de Buenos Aires requested a withdrawal of ARS 500,000 two weeks ago, but the funds have not been credited to his Mercado Pago account despite being marked as approved. He has provided documentation and is facing ongoing delays, receiving no resolution from customer support.
1win Casino - Player's withdrawal is delayed.
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Waiting for player to reply
6d 23h 2m 8s
1win Casino
Safety Index 8.3 HighCase summary
Discussion
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2 days ago
Translation
URGENT FINANCIAL CLAIM
[redacted]
Withdrawal not received. URGENT CLAIM On 06/18/2026 I requested a withdrawal of $500,000 ARS which appears as approved on your 1win gaming platform.
but the funds never entered my Mercado Pago account.
Today marks 16 days of delay.
I have already provided the bank statement in PDF format that proves the lack of accreditation.
Since your support only responds that the case is "still under review" without providing any solutions, I request the immediate: Manual crediting of ARS 500,000 to my bank account. Or, failing that, that they be returned to my gaming account so I can withdraw them through another method.
I also require proof of transfer with the Coelsa code / End-to-End / Gateway ID so that I can file a claim myself with the payment processor in Argentina.
If I do not receive a satisfactory response within the next 48 hours, I will file a formal complaint with all supporting screenshots on all international arbitration portals, including AskGamblers, and will also initiate a dispute with their licensing regulator in Curaçao, thus damaging their reputation.
Edited by a Casino Guru admin
Automatic translation:
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58 minutes ago
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58 minutes ago
Dear pmmartin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before using the same payment method?
- If so, how long did it take to be processed?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
