1win Casino - Player's withdrawal is delayed.

URGENT FINANCIAL CLAIM

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Withdrawal not received. URGENT CLAIM On 06/18/2026 I requested a withdrawal of $500,000 ARS which appears as approved on your 1win gaming platform.

but the funds never entered my Mercado Pago account.

Today marks 16 days of delay.

I have already provided the bank statement in PDF format that proves the lack of accreditation.

Since your support only responds that the case is "still under review" without providing any solutions, I request the immediate: Manual crediting of ARS 500,000 to my bank account. Or, failing that, that they be returned to my gaming account so I can withdraw them through another method.

I also require proof of transfer with the Coelsa code / End-to-End / Gateway ID so that I can file a claim myself with the payment processor in Argentina.

If I do not receive a satisfactory response within the next 48 hours, I will file a formal complaint with all supporting screenshots on all international arbitration portals, including AskGamblers, and will also initiate a dispute with their licensing regulator in Curaçao, thus damaging their reputation.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear pmmartin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before using the same payment method?
• If so, how long did it take to be processed?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hi Jean, thank you for taking my case.

Answers:

1. Previous successful withdrawal with the same method? YES. I have made several successful withdrawals previously using the same payment method.

2. How long did it take? Between 24 and 48 hours maximum.

3. KYC verified? YES, 100% verified for a long time. ID: 70424159

4. With or without bonus? NO active bonus. Earnings with real money.

Key data:

- Amount: $500,000 ARS

- Application: SPP-622808

- Delay days: 18 days

- 1win already admitted via chat that it "exceeded the established management time"

- I have screenshots of chats and their official website admitting the debt

This is the first time I've had problems. They always paid well before.

I'll be waiting. Thank you very much.

pmmartin

Dear pmmartin,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barborka, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite 1win Casino representative to join this conversation.

Dear 1win Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello!

We've reviewed your account information again and can confirm that the withdrawal request SPP-622808 was rejected by the payment system. As a result, the funds were automatically returned to your gaming balance. There are no restrictions on withdrawals from our side, and a new request can be created using the same payment details or another available method.

According to the information you shared with us on another platform, the withdrawal was successfully completed after creating a new request. We are glad that the issue was resolved.

Dear pmmartin,

Thank you for the update.

The casino has informed us that your original withdrawal request was rejected by the payment system, the funds were returned to your gaming balance, and that, according to information you shared on another platform, you successfully received your funds after submitting a new withdrawal request.

Could you please confirm whether this information is correct? Have you now received your withdrawal?

I will wait for your confirmation before proceeding with the complaint.

Dear pmmartin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Barbora
Casino.Guru