The player from Costa Rica is facing an issue with the casino as it has been 6 days since his transaction and he has still received no money.
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear Kevintailee,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid I will need more information regarding your problem. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards
Petra
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.