The player from Ecuador is experiencing a delay in receiving her withdrawal, which has been pending for over 48 hours. She has reached out to support but has not received a response.
1win Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 16h 28m 3s
1win Casino
Safety Index:HighCase summary
Discussion
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Public
4 days ago
Translation
I've been waiting for the deposit for over 48 hours. I've already written to support and they haven't responded.
Automatic translation:
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Public
2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
