The player from Rwanda faced difficulties withdrawing his funds from 1win, with a balance of 29,080 RWF. He encountered an error message requiring him to enable the withdrawal option and place bets totaling 100 percent of his deposit, which he found unfair. Despite attempting to meet these requirements, he remained unable to access his funds. The complaint was closed due to the player's lack of response to inquiries and reminders, preventing further investigation or resolution at that time.
1win Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: 29,080 FRw
1win Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please specify the amount you deposited?
- Could you please specify the amount you wagered using the last deposit?
- Have you contacted the casino regarding the issue? What response have you received?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear KellyKennedy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
