The player from Rwanda is facing difficulties withdrawing his funds from 1win, with a balance of 29,080 RWF. He encounters an error message requiring him to enable the withdrawal option and place bets totaling 100 percent of his deposit, which he finds unfair. Despite attempting to meet these requirements, he remains unable to access his funds.
1win Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
5d 6h 30m 8s
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 days ago
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Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please specify the amount you deposited?
- Could you please specify the amount you wagered using the last deposit?
- Have you contacted the casino regarding the issue? What response have you received?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
