1win Casino - Player's withdrawal is delayed.

My game id-58024278

[email protected]

Name-RIJU ROY

AMOUNT-17613

My account fullly verified and secufully after 2 withdrawal complete ✅ but 3rd withdrawal hold my withdrawal and I contacted comstomar support told me [email protected] and I contacted and told verification my id and provide link but my account full varified plz help casino guru

Dear rijur2111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. The casino can choose to block your account until the verification of your account is complete. The casino has the right to request additional documents to complete KYC verification.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

sir, i complete verification and then 2 withdrwal complete but 3rd withdwal what is this problem .1 win scam all coustomar i serch all youtube video.......

and today new mail what is this

it's big scam...............................

plz help casino guru .............

Could you please forward the emails from the screenshots you provided in your first and last posts?

Send them to my email at [email protected]

Dear rijur2111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.