1win Casino - Player's withdrawal is continuously delayed.

In the past, they had already failed to pay me more than 1,452,000, for which I sent a thousand pieces of evidence and nothing happened. And now, since last night when I try to withdraw, they keep telling me

Since your withdrawal request has already been processed by the payment system, the procedure now depends solely on bank clearance. The amount will be automatically credited to your account within a maximum of 24 hours. 💙

And again they canceled my order.

I'm waiting for help.

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Dear Gabrielxeneize,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas