1win Casino - Player's withdrawal is blocked.

Hello,

I am experiencing a problem with 1win. I have funds available in my account, but I am unable to make a withdrawal.

When I try to withdraw, the system displays a message saying that my data could not be verified and instructs me to contact support.

The problem is that 1win support has already informed me that my account has been verified and that there are no withdrawal restrictions on my account. However, in practice, I still cannot make a withdrawal.

I have already contacted support and explained the situation, but they have not been able to resolve the problem or explain why the system continues to prevent me from withdrawing. I am tired of having to explain the same problem repeatedly without receiving a concrete solution.

This is not a case of a withdrawal being delayed. I cannot even complete the withdrawal request, because the system prevents me from proceeding.

I am asking Casino Guru to help mediate this situation with 1win and request that they investigate the problem properly and provide a definitive solution, allowing me to withdraw the funds available in my account.

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share a screenshot of the verification status of your player's account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas