The player from India files a complaint against 1win Casino for withholding his withdrawal of INR 250,000 after reaching a balance of INR 470,000. Despite completing the KYC process and providing necessary documents, his withdrawal requests are repeatedly rejected, and his account is now restricted.
1win Casino - Player's withdrawal is being delayed.
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Waiting for Casino Guru to reply
6d 5h 35m 57s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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Public
4 days ago
I am filing a complaint against 1win Casino for withholding my withdrawal of INR 250,000.
My casino account ID is [hidden by Casino Guru]. I deposited a total of INR 250,000 via UPI. I won and my balance reached INR 470,000. I tried to withdraw but my withdrawal is being continuously rejected and my account is now restricted.
I have completed KYC and provided all documents including PAN and bank statement, but support is not responding properly and asking for repetitive documents. This is my own money and I have not violated any terms.
I request Casino Guru team to intervene and help me get my full withdrawal of INR 250,000 processed to my original payment method. I have all deposit proofs and screenshots available.
Thank you.
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
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yesterday
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have any of your documents been reviewed and approved by the casino’s relevant department?
- When was the last time you submitted any identity documents to the casino, and which documents did you provide?
- When was the last time the casino’s customer support communicated with you regarding the status of your verification?
- What types of games did you play to accumulate the winnings you are trying to withdraw?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
