The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeComplaints1win Casino - Player's withdrawal is being canceled repeatedly.

1win Casino - Player's withdrawal is being canceled repeatedly.

Closed
Our verdict

Player stopped responding

Amount: 1,400,000 ₩

1win Casino
Safety Index:High

Case summary

The player from South Korea faced issues with 1win casino, where his withdrawal of 1.4 million won was consistently canceled despite making multiple deposits totaling around 3 million won. He reported that he had not used any bonuses. The Complaints Team attempted to assist by reaching out for additional information and extending the communication period. However, due to a lack of response from the player, the complaint was closed at that time, with the option for the player to reopen it in the future.

Public
Public
6 months ago

Hello, my respected casino guru. I'm a Gambler living in Korea

I used 1win casino this time

It was the first time that I was constantly constantly depositing money

I applied for withdrawal, but the 1win casino cancels the withdrawal continuously without paying me

He's cheating I signed up for the 1win casino and deposited more than 20 times, about 3 million won

The withdrawal amount is 1.4 million won

I've never used it with a bonus

All with casino blackjack and slot machines

I made a profit Deposit and withdrawal payment options

I transferred to my Korean account, and I transferred to my Korean account, and I transferred to my Korean account

I'm not giving you half of the money I lost This casino is a scam and a casino guru

We desperately need help from the people concerned

All evidence is in place

To accuse the fraudulent nature of this fraudulent casino

I'm officially submitting a complaint




Public
Public
6 months ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.

  • Could you please advise if your account has been fully verified?
  • Have you contacted support and asked for an explanation and assistance regarding your
  • Have you learned a reason why your payout has been blocked?
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas


Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

 


Edited by a Casino Guru admin
Public
Public
6 months ago

Yes, I've done all the verification, and since it's been verified, I've deposited it dozens of times

I contacted the support team for explanation and assistance, but they're fine There is an error in the payment team I'm just telling you to wait


I deposited my money and took out the money that I couldn't find half of the money, and I cheated like this

I didn't get any bonuses, but only with my own money

I played a game, but I canceled the withdrawal in the first place

Isn't it a scam to just wait?filefilefile

Public
Public
6 months ago

Thanks for your reply.

  • Is your withdrawal pending, or was it canceled?
  • Could you please explain which payment information is needed to fill out when you request a payout?
  • Have you entered the information correctly? Isn't any information missing?
  • Please let me know if your other withdrawal requests were accepted or not.

Looking forward to your reply.

Edited by a Casino Guru admin
Public
Public
5 months ago

Dear jiny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
5 months ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.