1win Casino - Player's withdrawal has been delayed due to verification issues.

I have been using 1win for over a year now and there was nothing wrong with it but suddenly over a month ago i won like 330 usd and when i went to withdraw they wanted kyc verification, i did verify but then they gave me an error and i contacted customer service but they didnt help some times they say am under age but i show them my IDs and they went silent till now no help whatsoever, all my documents are there and i have full proof that am over 18 years but they dont answer my email nothing its been over a month now

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm which documents were requested from you during the verification process?
• Do you have access to your player account? Can you log in?
• Have you registered using your accurate personal information on the website?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas