1win Casino - Player’s withdrawal has been delayed by verification issues.

Good morning, I want to withdraw my money and it's asking for Gmail verification. I entered my email but no verification code is arriving, so I can't withdraw my money.

Please help.

Hello pepinofritomasna78,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Did they already requested the documents for the verification? Did you check the spam and other folders as well? What did the casino suggest you in this case?

Looking forward to your answer.

Regards,

Nick

Good morning, sorry for the delay, the verification process has been going on since Tuesday of the previous year, I requested a change of email, I checked all the folders and I didn't receive anything, it suggested a change of email and it won't let me, when I enter my number it won't either let me save it

Hello pepinofritomasna78,

Can you please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru?

Do I have to resend my report to the casino service?

Dear pepinofritomasna78,

Not the the casino but to nikolas.b@casino.guru (send the communication between you and 1win).

Dear pepinofritomasna78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.