1win Casino - Player's withdrawal has been delayed.

I have a withdrawal of 4000 EGP from 1Foz Casino that was made 35 days ago, and the casino gave me a fake verification number (2999495406). I contacted my eMoney wallet customer service, and they officially confirmed that this number doesn't exist in their system and no money has been received. I have an official account statement (PDF) proving that not a single penny has been deposited in the last 35 days, and the casino's support team is stalling and giving automated replies. They are delaying the return of the money in person.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika