The player from Nigeria has a pending withdrawal request that has not been processed since February 20, nearly a month ago. She reports receiving unhelpful responses from 1win regarding her withdrawal.
1win Casino - Player's withdrawal has been delayed.
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Current status
Waiting for Casino Guru to reply
5d 10h 31m 4s
1win Casino
Safety Index:HighCase summary
Discussion
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Public
3 days ago
My money has been pending since in the 20th of February almost a month. 1win keep giving false excuses.
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Public
2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
