1win Casino - Player's withdrawal has been delayed.

I cannot widraw my funds from 1win

After i have successfully submitted my document to the security team via email

Dear Ideked,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Which identity documents have you submitted to this casino and when exactly did you send the last one?

Have any of your documents been approved and verified yet?

What types of games did you play (e.g. slots, live casino games, sports betting)?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I submitted my national ID card and it was approved

And I also play both live casino and sport games only

And have been widrawing my winning several times without any complaints

Have you submitted any other documents apart from your ID card?

Could you please send me a screenshot of the error you see when you try withdrawing your winnings?

Did you contact customer support after you found out that you are unable to withdraw from the casino? If so, what was their reply?

Dear Ideked,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.