The player from India had a pending withdrawal of 6525923.96 rupees dating back to 22/12/2023, which hadn't been processed in over a month. The player's account had been blocked 62 days prior and despite providing the necessary documents, the account remained blocked. The casino had claimed that the player violated clause 9.7 of their terms and conditions, which included fraudulent activities such as multi-accounting and abuse of loyalty programs. The player had denied these accusations. We had invited the casino to help resolve the issue, but they responded that the complaint was a duplicate. Based on evidence provided, we concluded that the player had breached the casino's terms and conditions by having multiple accounts. The complaint was closed as unjustified.
1win Casino - Player’s withdrawal has been delayed.
Unjustified complaint
Amount: 6,525,923 INR
1win Casino
Safety Index 8.3 HighCase summary
My withdrawal not processing since December.
Please send me withdrawals.
6525923.96 rupees withdrawal since 22/12/2023 not received
Dear telecomkg36,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please post a screenshot of the withdrawal requests as they are displayed in your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Yes I'm made before succesful withdrawal.
But this time my withdrawal not received
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please post a screenshot of the withdrawal requests as they are displayed in your casino account?
Yes my account is fully verified.
Please help me I want to update my New email, so my withdrawal problem will be solved .
Please help
- Have you asked the casino for a change of the email address associated with your casino account? What response have you received?
- Have you accumulated winnings with the help of a casino bonus or free spins?
- Could you please post a screenshot of the withdrawal requests as they are displayed in your casino account?
I'm ask the casino but no help from live chat ,
No I'm not use any free spins or bonus.
Sir my account is now blocked, I can't take screenshot.
Please invite 1win casino so my problem will be solved
When was the account blocked, please? When was the last time you were logged in?
How did the casino inform you about your account being blocked?
What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
Did you achieve your current balance with the help of a bonus?
My account automatically logout then I'm try login my account show , your account is blocked,
I'm sent documents since many days but still they not unlock my account.
I have money in my account please give my money 1win casino.
I'm play live casino andar bahar, roulette, Manu live games,
Sir i don't use any bonus,
Our security service has carried out a comprehensive and objective check regarding your game account rajagupt01@gmail.com and, based on its results, we report the following.
At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.
Thus, in accordance with the violation of clause 9.7. game account rajagupt01@gmail.com has been blocked and cannot be restored.
Please note that upon re-registration, your game account will be blocked without prior notice.
Sincerely, 1win team.
Sir kindly please forward my complaints to your senior support manager,
1win blocked my account for permanent but i have a balance in USD dollar currency , i want that money in my crypto wallet
Hi To
mas ,I'm attach my account blocked screenshot, please forward my complaint
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
No sir,
In my house no one using any gaming sites,
I have only one 1win Gaming account,
I'm use only my smartphone, laptop,
No one created account in 1win.
Dear sir please forward my complaint 🙏🙏
Thank you very much, telecomkg36, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hello there,
Thank you Aakash for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask 1win Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.
Thank you!
Translation
Good afternoon
This complaint is a duplicate, please check:
https://kazinoazov.net/1win-casino-akkaunt-igroka-zablokirovan-50
Best regards, 1win team.
Based on the clear and obvious evidence including personal information matches, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - there are reasonable grounds to believe we are talking about multiple accounts used by 1 person or collusion, and not just use of someone else's payment methods, but even sharing several payment methods within different casino accounts. All stated means a serious breach of the casino's rules.
I would appreciate if you didn't make multiple accounts and use our service to file a complaint about the same issue again. I believe the situation has been explained thoroughly and we will not change our stance on the matter.
Kind regards,
Peter
