1win Casino - Player’s winnings haven’t been received yet.

Hi sir I'm not able to withdraw the money from my 1win account I didn't do anything fraud or not used any hacking softwares or bot either I played on my own at first I withdrawal the amount but withdrawal has been cancelled on it's own and get back to my 1win wallet I tried again but same happened then I sent a mail to 1win security team they said I need to send my documents but I already did the after the creating the 1win account and they said you're ready to withdraw the money but after withdrawal it got cancelled so okay I thought maybe it's a server mistake so I sent my documents they sent another mail it will resolve within 14 days but it's not happening and another I can't able to open poker section in my 1win account actually I logged through from 1win affiliate programmer I mean I logged through their promo code so I asked them they said my account has been blocked I asked why they didn't replied and they blocked me please sir help us cause those money is so important to me cause those money is for my grandmother medical expenses please resolve this

Dear narendrababu0626,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Yeah it's okay I'll wait but some guy is saying 1win account blocked I need to now why

Dear narendrababu0626,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear narendrababu0626,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.