The player from Brazil reported that 1win had confiscated their winnings of BRL 218.76 from a successful bet. They said the bet had been placed in the sports betting section and that the platform had withheld the amount without a clear explanation. We were unable to assess the casino’s investigation or determine whether the confiscation had been justified because we did not have sufficient expertise or insight into the matter. As a result, the complaint was closed without a resolution in the player’s favor.
1win Casino - Player's winnings have been confiscated.
Closed
Our verdict
Other
Amount: 218 R$
1win Casino
Safety Index 5.3 Below averageCase summary
Discussion
Public
Public
3 weeks ago
Translation
"1win confiscated my winnings of BRL 218.76 from a winning bet."
Automatic translation:
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 weeks ago
Hello,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with 1win Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?
Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
Thank you in advance for your response.
Best regards,
Attila
Sensitive attachment
Sensitive attachment
3 weeks ago
TranslationHi, Átila!
Thanks for getting back to me.
I placed my bets in the sports betting section of 1win. I won R$ 218.76 on a winning bet, but the platform confiscated that amount.
I would like to understand the reason behind this decision, as I would like 1win to provide a clear explanation for the withholding of my winnings.
I kindly ask that you help me review the case and mediate a solution with the platform so that I can recover the R$ 218.76.
Thank you for your attention, and I look forward to hearing from you.
Sincerely,
Automatic translation:
Public
Public
2 weeks ago
Thank you for your reply. I’m sorry to say I don’t have good news. If your winnings were confiscated after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.
