1win Casino - Player’s winnings are confiscated.

Player ID: 357422767

Casino: 1win.com / 1winaz-game.in.net

Incident Date: 18.04.2026

1win STOLE my 8000 AZN winnings. This is organized criminal fraud.

KEY EVIDENCE:

1. CANCELLED WITHDRAWALS: On 18.04.2026, I requested 3x1500 AZN withdrawals. 1win CANCELLED all of them. Screenshot attached.

2. 1win LIED: On 23.04.2026, 1win support claimed they paid me 8000 AZN.

3. PROOF OF LIE: I attach 1win's own "Withdrawal History". It proves NO 8000 AZN transaction exists on 23.04.2026 or any date. I received 0 AZN.

4. ILLEGAL MGA LOGO: 1win illegally displays Malta Gaming Authority logo on their site. MGA confirmed 1win has NO license. This is criminal misrepresentation. Screenshot attached.

5. MONEY LAUNDERING: 1win uses illegal card-to-card transfers via personal requisites.

I have reported 1win to Malta Gaming Authority and Curaçao eGaming to REVOKE their license.

I do not want my money back. I demand 1win be BLACKLISTED and SHUT DOWN to protect players.

I declare under penalty of perjury that 1win paid me 0 AZN for my 8000 AZN winnings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• When did you register on the website? Have you made previous successful payouts? Have you passed account verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Player's message:

Hello Tomas,

Thank you for reopening my complaint #208764.

NEW CRITICAL CIRCUMSTANCES:

1. **MGA OFFICIAL CRIMINAL INVESTIGATION STARTED**

I filed an official criminal complaint to Malta Gaming Authority.

MGA Case ID: LBG-PFC-216

MGA has confirmed receipt and assigned a case officer to investigate 1win for:

A) Theft of 8000 AZN

B) Criminal use of FAKE MGA logo with NO license

2. **1win LIED TO TRUSTPILOT**

1win replied to my Trustpilot review claiming "payment completed". This is 100% fraud. My bank statement proves 0 AZN received. I forwarded the MGA complaint to 1win security 3 hours ago. They are now panicking.

3. **1win HAS NO MGA LICENSE**

1win illegally displays MGA logo on their website footer. This violates MGA regulations and is punishable by 50,000 EUR fine. Screenshot attached.

**MY ANSWERS TO YOUR QUESTIONS:**

1. **Account accessible?** Yes. Player ID: 357422767.

2. **Registration/Payouts/Verification?** Registered 02.04.2026. Had 2 successful payouts: 500 AZN + 1200 AZN. KYC fully passed 05.04.2026.

3. **What games?** Sports betting only - football. 8000 AZN balance from WON bets.

4. **Bonus used?** NO. 100% real money deposit. No bonus involved.

5. **Communication?** 1win cancelled my 8000 AZN withdrawal 3 times on 18.04.2026 with no reason. They ignore emails now.

**EVIDENCE I AM ATTACHING NOW:**

1. MGA Case ID LBG-PFC-216 confirmation email

2. Bank statement: 18.04.2026 - 05.05.2026 showing 0 AZN from 1win

3. Screenshots of 3 cancelled 8000 AZN withdrawals

4. Screenshot of 1win website with fake MGA logo

5. 1win's fake "payment completed" reply on Trustpilot

**DEMAND:**

1win must pay 8000 AZN immediately or face:

1. MGA 50,000 EUR fine + criminal charges

2. Casino.Guru "SCAM" status

Tomas, please contact 1win urgently. MGA is waiting for their response too.

Best regards,

Vahid

Tomas, as mentioned in my message, I'm attaching 7 pieces of evidence:

1-2: MGA emails - NO license + criminal investigation confirms LBG-KDPFC-216

3: Antillephone - Confirmed that 8048/JAZ has expired + declared 1win a SCAM.

4: Bank statement - 0 AZN received from 1win.

5: 3x cancellation 8000 AZN withdrawal screenshots

6: 1win website with a fake MGA logo

7: After filing a complaint, I received 1win phishing spam via WhatsApp.

This is 100% proof of a SCAM. Please proceed with the BLACKLIST ultimatum.

Vahid

Thanks for your reply and the information provided.

• Could you please share with me your communication with the casino regarding the reasons why your balance was removed? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hello Tomas.

1win told me it was a "system error", not that I didn't win. They said my balance was reset due to internal rules, but they never showed proof and never paid the 8000 AZN. My withdrawal history shows 0 AZN. MGA confirmed 1win is illegal in Azerbaijan. I have attached the chat screenshot.

Thanks for your patience and the clarification of the situation.

Could you please specify which games from which game provider you played that led to your most significant wins?

Looking forward to your reply.

Hello Tomas,

Thank you for your reply.

I played Luck Joker 10 by Amatic, and that’s where I had my most significant win.

Looking forward to your next update.

Best regards,  

Vahid1234

Hi Tomas,

I want to add one more detail. 

I won the money on Luck Joker 10, but right after that my account was blocked. 

3-4 days later the account was opened again, but the balance was 0. 

When I checked, I couldn't find that game in the casino anymore.

Hi Tomas,

I want to explain why I don't have a video of the last win. 

I didn't know the casino would block my account and take the money. 

If I had known, I would have recorded a video or taken a photo of the final win as proof.

I only took these screenshots to show my friends and family that I had won.

Dear Vahid1234,

Thank you for your patience while we carefully reviewed your case, and I truly appreciate the detailed information you have provided throughout the process.

Please note that the origins of the technical glitch have been made public prior to your complaint submission. https://www.newsnet5.com/news/amatic-industries-slot-game-server-breach-massive-payouts/. Based on these circumstances, we are unable to support you in your pursuit to have winnings paid out. Since you confirmed your winnings were accrued by playing the affected game in the appropriate time window, we can't consider your winnings legitimate, and, consistent with other cases currently present on our website, your case will be rejected as a result. We hope you won't face a similar situation in the future.

I’m sorry that we couldn’t bring you a more favorable outcome, but please don’t hesitate to reach out if you need assistance with any other issue in the future.

Kind regards

Tomas

Casino.Guru