1win Casino - Player's verification link request is delayed.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is the link you received specific to a device?
• Have you tried using the link directly on the device you wanted to use? With what result?

Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thanks for the explanation.

Have you reached support and asked for assistance? What response have you received?

Send emails or chat transcripts of your attempts to resolve the issue with support to my email at tomas@casino.guru, or post screenshots here

Dear yaroslav1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your replies.

Kindly share your communication with the casino regarding the verification. Without proof, you attempted to resolve the issue; we can't proceed.

I apologize for the inconvenience. Make sure the recipient and sender are identifiable.

Send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear player.

Could you please share any updates regarding your verification progress?

Looking forward to your reply.

Dear yaroslav1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminders, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru