The player from Ukraine is experiencing difficulties withdrawing his funds. Player’s complaint has been resolved successfully.
1win Casino - Player’s struggling to withdraw his winnings.
Resolved
Our verdict
Case closed
Amount: 10,400 ₴
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 years ago
Translation
ID 9691165 ordered the withdrawal of funds, 48 hours passed, the money was returned to the casino account without explaining the reason, support is not responding!! I ordered the withdrawal to the same payment card with which I made the deposit!!!
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Public
Public
3 years ago
Dear paylov80,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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Sensitive attachment
3 years ago
Translation
The account is not confirmed as there was no request for confirmation, there is no link to confirm or verify the profile in the profile itself!
This is what the profile on the casino website looks like, as you can see there are not even fields for filling in full personal data except for name and date of birth!!!
There was no explanation why the payment did not go through, neither to the e-mail address, nor to the phone! Just returned the funds to the account, and that's it!
I sent all documents for verification to [email protected]
A photo of the passport, a photo of the payment card from which the deposit was made, and a statement on this card in pdf format!!! There is no answer.
Edited
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Public
Public
3 years ago
Translation
The money was withdrawn, the issue was resolved
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Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, paylov80, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
