1win Casino - Player's self-exclusion request is being ignored.

I have asked this casino multiple times to close or/and self exclude my account multiple times through email and live chat and there just ignore me even after I admit to having a problem needing the break and they don’t do nothing and I end up depositing more and the cycle continue.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with 1win Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did you disclose gambling problems to the casino, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila