The player from Morocco lodges a formal complaint against 1win Casino for the unjust confiscation of 2328 MAD. He emphasizes that his account is fully verified and he has committed no violations, requesting an audit of the casino's financial logs to release his funds.
1win Casino - Player’s funds have been confiscated.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 7m 17s
1win Casino
Safety Index 8.3 HighCase summary
Discussion
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3 hours ago
Important notice:
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3 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
