1win Casino - Player’s funds have been confiscated.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for taking my case. Here are the answers to your questions:

1. I focused mainly on Slots and Sports Betting

2. Yes, my account was fully verified and I passed the KYC verification before they restricted my account/confiscated my funds.

3. I accumulated my winnings without an active bonus

Additional Update:

The casino replied to my Trustpilot review stating that they applied restrictions under Section 12.8, and that the decision is final. I strongly deny any violations. They are using this generic clause to avoid paying me. I have also attached the screenshot of their response on Trustpilot as proof.

Best regards.

Hello 348803569,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Have you contacted the casino customer support via email to ask about the reason why your account was blocked? If so, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hello Attila,

Yes, I have contacted 1win customer support regarding the unfair block and confiscation of my funds. They did not provide any specific technical reasons, only referencing Section 12.8 as seen in their Trustpilot reply.

I have attached the screenshots of my communication with their customer support here to assist with the investigation.

Best re

gards.

Thank you for your response and for providing the communication with the casino.

I would like to clarify a few additional points.

• Is there any chance that you have ever created more than one account at 1win?
• Does anyone else in your household, or anyone using the same internet connection (IP address), have or has had an account at 1win?
• Have you ever used a VPN, proxy service, or any other IP-masking software while accessing the casino?
• Additionally, could you please advise which slots have you played with?

Thank you very much in advance for your reply.

Best regards,

Attila

Hello 348803569,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru