The player from Buenos Aires faces an issue where her deposits of 40,000 ARS and 30,000 ARS made on July 15th have not been processed.
1win Casino - Player's deposits are delayed.
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1win Casino
Safety Index 8.7 HighCase summary
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3 days ago
Translation
On July 15th I deposited two separate transfers of 40,000 ARS and 30,000 ARS, but neither has been processed to this day!
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2 days ago
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2 days ago
Dear Ameliaasessu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
