1win Casino - Player's deposit is unrecognized.

I’ve deposited twice asked staff for help and just keep getting told I haven’t deposited atall I’ve showed them proof with all transaction hashs the wallet address used and they still claim I never did

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Dear Cianc1234,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hey Veronika I ended up getting the initial deposit after hours of back and forth but there again today same thing happened where I deposited and the exact same thing happened

Thank you for your reply. I'm glad to hear that your first deposit was successfully credited to your account.

• Regarding the second deposit, could you please clarify whether you used the same payment method as for your initial payment?
• Have you contacted customer support to ask about the status of your transaction?
• Can you see the payment recorded in your deposit history?

Dear Cianc1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru