HomeComplaints1win Casino - Player's deposit is not received.

1win Casino - Player's deposit is not received.

Opened
Current status

Waiting for player to reply

29d 21h 14m 40s

1win Casino
Safety Index 8.7 High

Case summary

The player from Egypt encounters an issue where his deposit is not received, despite the amount being deducted from his Vodafone account, and he has a transaction number for verification.

Written by Attila
Complaint Specialist
Submitted: 15 Sep 2026
Public
Public
2 days ago

deposit not received and cut from my account Vodafone and I have a number for transaction from Vodafone

Public
Public
2 hours ago

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Public
Public
2 hours ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila


Zaghloul has 29d 21h 14m 40s to reply

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