1win Casino - Player's deposit is missing.

It's totally trash

I played a lot on this site and lost a lot in different games, but this is not the point.

I deposited 7$ a month ago, the funds got subtracted from my bank, but I didn't receive them in the playing account even now.

I contacted them right away, sent them everything they asked for (all receipts from the bank, everything) and even after that they just closed my request saying ... "For this payment, the provider reported that no funds were received." Or like "Our payment system didn't receive the money"!!!

Guys, it's only 7$ and in the end I will still lose them to you, and you cannot just add them to my playing account!!! It's totally absurd to spend a month on that shit.

What do you think will happen if you make a bigger deposit, like 100$ or even more?? You won't get them in life ((

Anyway, be safe, guys, and don't play that shit only if you don't care about money

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear iulianerc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your assistance.

I contacted my payment provider for details.

Sadly, they confirmed once more that the payment went through and there is no error on their side.

I don't want to have anything in common with this kind of shit anymore, and I have banned anything related to this website and any other websites.

It's totally absurd to go through that much only for that 5$ that is equivalent to a coffee cup.

It would have been more beneficial for them just to deposit them into my account and lose them again to someone else. At least I would have keep playing

Thank you for your response.

Am I correct in understanding that you closed your account at this casino? Would you like us to continue the investigation?

If so, kindly forward me the following documents:

• screenshot of your transaction history in your casino account, or an email confirmation from the casino regarding the deposit you made but has not been credited to you
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear iulianerc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Veronika,

I want to get it solved.

I will send the screenshot and PDFs to your email, veronika.f@casino.guru

Thank you for your emails. Please send me the bank statements in PDF format, covering the months of July, August, and September as well.

Do you ask about every transaction in this period of time?

That's correct. Can you download your statements for these months directly from your bank's internet banking app?

Dear iulianerc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.