The player from Tanzania has deposited TZS 200,000 to his 1win account via Vodacom M-Pesa, but the funds have not been credited despite confirmation from the payment provider. He has submitted all necessary documentation and has created a support request, but has received only automated responses with no resolution after more than two weeks.
1win Casino - Player’s deposit is delayed and unresolved.
Opened
Current status
Waiting for player to reply
29d 22h 45m 19s
1win Casino
Safety Index:HighCase summary
Discussion
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18 hours ago
I deposited TZS 200,000 to my 1win account using Vodacom M-Pesa on 30/04/2026, but the funds were never credited to my balance.
Transaction ID: [redacted]
Vodacom M-Pesa officially confirmed that the payment was successfully completed and settled to the merchant: MOTLEY ENTERPRISES LTD
I already provided:
transaction screenshots,
payment confirmation,
and all requested details.
1win support created request number SPP-118529, but after more than two weeks, I still have not received:
the funds,
a refund,
or a clear resolution timeframe.
Most responses from support have been repetitive automated replies saying the issue is "being processed".
I am posting this complaint publicly because the telecom provider already confirmed successful settlement to the merchant side, yet the issue remains unresolved.
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1 hour ago
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1 hour ago
Dear JACO33_45,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards
Jean
