The player from India is facing a delay of over 6 days for a deposit of 1,000 through UPI, with the transaction still marked as pending. He requests immediate resolution or a refund to his bank account.
1win Casino - Player’s deposit is delayed.
Opened
Current status
Waiting for player to reply
28d 2h 12m 20s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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Public
2 days ago
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2 days ago
Dear SILPA0,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.
I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.
Karla M.
