1win Casino - Player's deposit is delayed.

My deposit has been delayed for three days. Every time I contact customer service, they just keep repeating that I should wait. I have requested multiple times that the issue be resolved as soon as possible, but I keep hearing only that I should wait.

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Dear leesiwoo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Was it your first deposit in this casino?
• Is the deposit recorded in the casino's records under any status? Would you be able to share a screenshot with me?
• Please could you forward the receipt confirmation of the deposit to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas