The player from South Korea had deposited 2,000,000 Korean Won into the casino, but the amount was not credited to his account. He had reached out to customer support but had not received any response. We had advised the player to contact his payment provider for an investigation, as the casino's ability to intervene was limited in such cases. Due to the player's lack of response to our follow-up messages, the complaint was closed without resolution at that time.
1win Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: 2,000,000 ₩
1win Casino
Safety Index:HighCase summary
Discussion
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2 months ago
Translation
I deposited 2,000,000 Korean Won to the casino, but it was not credited to my account.
I contacted customer support but there was no response.
Automatic translation:
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2 months ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear thsdmlcjf,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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1 month ago
Dear thsdmlcjf,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
