1win Casino - Player's deposit has not been credited.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful deposits in the casino using the same payment method?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Attila

Now the money is at the bookmaker's office, their address is just confused about sending money, I chose the wrong set, they can manually confirm or return the funds, they have a private key

Hello,

Thank you for providing the additional information and screenshots.

After carefully reviewing your case, we regret to inform you that we are unable to proceed with your complaint.

The casino's deposit instructions clearly specified the Binance Smart Chain (BEP-20) network. However, you sent your funds through the opBNB network instead.

While we understand that both networks are EVM-compatible and that recovery may technically be possible, this does not guarantee that the casino or its payment provider can recover the funds.

Unfortunately, players are responsible for ensuring that cryptocurrency transactions are made using the correct network. Since the deposit was sent through an unsupported network, we cannot hold the casino responsible or require it to recover the funds.

For these reasons, your complaint will now be rejected.

I'm sorry we couldn't be of more help on this occasion.

Best regards,

Attila