1win Casino - Player’s deposit has not been credited.

1win stole from me. I made the deposit to the account indicated by the platform and the money was never credited to my account, even after providing the required information. Support keeps repeating the same thing and never solves anything; they just postpone everything without any coherent solution.

They offer no help whatsoever. My $215 has disappeared. Support is absolutely useless.

I've already provided the requested information, and support continues to ignore it, constantly reminding me to resend the same data even though I've already provided all the proof that the deposit arrived and was deducted from my bank account.

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Dear DJCM,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika