1win Casino - Player’s deposit has not been credited.

I deposited 10,000 rubles at the casino. The deposit wasn't credited. I provided all my bank statements, but they responded in chat with templates and offered me empty promises. I checked with the end recipient (I deposited using the fast payment system), and they received my money. My deposit = withdrawal from the casino. It took me 5 minutes to get this information. The casino, with its professional staff in Kovychi, is unable to resolve my issue. I'm asking for help. It's time to blacklist this casino with so many complaints!

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Dear Dobronx,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika