The player from Buenos Aires made a successful deposit of ARS $400,000 to 1win on July 17, 2026, but the funds were never credited to her account. Despite confirmation from Mercado Pago that the transfer was successful, 1win has not resolved the issue after multiple claims and communications. She requests assistance in locating her funds.
1win Casino - Player's deposit has not been credited.
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1win Casino
Safety Index 8.7 HighCase summary
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4 days ago
Translation
On July 17, 2026, I made a deposit of ARS $400,000 into 1win. The amount was successfully debited from my Mercado Pago account, but it was never credited to my 1win account.
Given the lack of accreditation, I contacted 1win and subsequently the entities involved in the payment processing.
Mercado Pago informed me that the transfer was successful, approved, and that the money left their system and was sent to an external entity. They also indicated that they could not provide me with a final confirmation certificate because it is the responsibility of the receiving entity to locate and verify the funds.
The payment receiving/providing entity, BIND PAGO SA / Mi Carrefour, replied that, for reasons of banking secrecy and data protection, it could not inform me of account details or provide me with a certification regarding an account whose holder I am not, and that the holder should verify the money from their Mi Carrefour application.
Therefore, there is currently a situation where Mercado Pago confirms that the money was correctly sent to the receiving entity, while the deposit was never credited to my 1win account and the money was not returned to me.
I have already made claims and communications with 1win and with the entities related to the payment, providing the corresponding receipts, but so far I have not obtained a solution.
The amount claimed is $400,000 ARS.
I request Casino Guru's intervention to help me determine what happened to the funds and who should be responsible for locating and returning or crediting the money.
Attached as evidence:
Proof of transfer of $400,000 made on 07/17/2026.
Mercado Pago's response.
Response from BIND PAGO SA / Mi Carrefour.
Automatic translation:
Public
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yesterday
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yesterday
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you previously made any successful deposits into this casino using this payment method? If so, when exactly did you last make a successful deposit using it?
- Can you see the transaction in the deposit history of your casino account? If so, please send me a screenshot.
- Have you contacted the casino’s customer support to ask about the status of this transaction? If so, what response did you receive?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
