1win Casino - Player's deposit has not been credited.

Subject: Uncredited Deposit of 400 PEN since July 30th (Ticket SPP-1120562)

Dear Casino Guru team,

On July 30th, 2026, I made a deposit of 400 PEN to 1win Casino via the local payment method "Yape". The checkout system instructed me to transfer the money to a wallet named "Santiago Andre Alava Del Aguila".

The payment was successful (UTR: 04116834). However, the funds were never credited to my 1win account (ID: 364511988).

I have contacted support multiple times (Ticket SPP-1120562). I provided screenshots and a screen recording video from my banking app proving the transaction is legitimate. It has been days and they just keep telling me to wait. I need your help to get my money credited. I will attach all the evidence in the next step. Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win.

Please allow me to ask you a few questions so I can better understand the situation.

• Was the balance in your wallet sufficient when you made the transfer?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas