The player from India encountered an issue where a deposit of 5000 INR was deducted from his UPI account but was not credited to his 1win account. He registered a complaint with the casino regarding this matter. The Complaints Team advised the player to contact his payment provider for an investigation, as the casino's ability to intervene was limited. The player later marked the complaint as resolved, indicating that the issue had been satisfactorily addressed.
1win Casino - Player's deposit has not been credited.
Resolved
Our verdict
Case closed
Amount: 5,000 INR
1win Casino
Safety Index:HighCase summary
Discussion
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1 month ago
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1 month ago
Dear DhavalZD,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Katarina
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1 month ago
Ask 1win on what happened on my compain ticket number "PMNT-*******" ..any update
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1 month ago
Close my complaint... Deposit amount credited in my casino I'd..
Thank you..
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear DhavalZD,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
