1win Casino - Player's deposit has been delayed.

On August 27, 2026, there was a deposit in the 1 Win casino in the amount of 509 hryvnia plus a commission of 6.06 kopecks, the casino did not credit the deposit to my balance.

I also ask the casino support team once a day for a solution to my problem, and they say to wait, as it doesn't depend on the casino, but on the payment system itself.

To this day the deposit has not been credited.

On my part, I have attached all the evidence of the deposit write-off.

I ask the GURU team to help me understand this situation and resolve the issue with the 1 Win casino, and to assist in quickly resolving my issue.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Yuliia596,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas