1win Casino - Player’s deposit has been delayed.

I deposited money and money got deducted from my bank account today 12 days passed not money credited to my game account.,,,they have 24 hours and after that 7 days both are paased when ever i contact chat they said please wait please wait,,,nothing they are sharing,,,,

Dear ashishhuria6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

No this is not my first deposit...before and after of this transacion money is credited,,,,yes from my side transaction is successfull and money debited from my bank account

Still monry is not credited to my game account

Thank you very much for your reply, ashishhuria6. Could you please forward all the relevant communication between you and your bank to [email protected]? Alternatively, you can post it here. Thank you in advance.

Done,,,i emailed you

Please note that I requested communication between you and your bank/payment provider regarding the lost transaction.

I recieved this amount ,,,my issue is solved thank youu

Dear ashishhuria6,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru