1win Casino - Player’s deposit has been canceled.

Good evening, I made a 400 soles deposit on September 15, 2026, at 10:13 PM to my 1win account using their QR wallet deposit option, which is done through Yape or Plin (Peruvian digital wallets). I usually use this method, and the funds always arrive within a minute. Today, not only did the deposit not arrive, but in my payment history, the payment is shown as canceled. In the chat, they told me the funds aren't reflected on their platform, meaning my money is unavailable, even though it did leave my bank account and the payment was successfully processed by Yape. I've attached screenshots of the payment confirmation from my digital wallet, proof of the QR code, and the name of the person who made the deposit, which 1win generated. My payment history shows the deposit as canceled. I simply want my money back or to see it reflected in my 1win account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your deposit made at 22:21 a different attempt to deposit funds?
• Did the casino proovide any recommendation on how to recover the funds?
• Have you checked your bank account for any returns?
• Could you please share with me your further communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas