The player from Mexico has an unresolved issue with a canceled deposit of 490 pesos made to 1win casino on August 12, 2026. Despite visible evidence of the canceled transaction in his account, technical support falsely claims the funds were received and used. He requests a review of the transaction and proper allocation or a refund.
1win Casino - Player's deposit has been canceled.
Opened
Current status
Waiting for player to reply
29d 23h 8m 58s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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Public
12 hours ago
Translation
Hello. I am filing a formal complaint against 1win casino because I made a deposit of 490 pesos on August 12, 2026, at 2:06 PM via SPEI transfer. To this day, the money has not appeared in my balance.
In my transaction history on the platform, the 490 peso transaction appears with the status of canceled (request ticket spp-1308911). Despite this visual evidence on their own website, technical support falsely claimed that the money was received and that I supposedly spent it playing games without realizing it.
I have provided screenshots of my transaction history showing that the only amounts credited that day were 900 and 429 pesos (which I used for gaming), while the 490 peso amount never appeared in my account. Support refuses to provide any internal proof of the alleged credit, avoids providing evidence, and systematically closes the chat rooms to prevent resolving the issue.
I demand that the casino review the actual status of transaction spp-1308911 and allocate the funds correctly or return the money to my bank account.
User ID on 1win: 373804482
Username: mekre1win
Deposit date: August 12, 2026
Amount affected: 490 pesos
SPEI tracking key: 2026081290646PLATAh2KyhcV5acYf
Automatic translation:
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51 minutes ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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51 minutes ago
Dear MekreBaba8,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.
I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.
Karla M.
