1win Casino - Player's deposit has been canceled.

I made a deposit and the money was withdrawn, but the site canceled it and didn't even recharge the deposit. I can't even reach them at all. Please recharge it or cancel it.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

So do I have to wait a month? Why can't I connect to customer service? Just give me a full refund. I have proof of payment. Please give me a refund.

I want a refund

I deposited money and even sent you a deposit confirmation. Why haven't you refunded it? Or please recharge my deposit, or do one of the two quickly. Then why are you accepting the deposit? If you're not going to recharge it? Is 1win a scam site?

Thanks for your patience.

Could you please share your communication with the casino when you contacted them about the issue?

Send the information to my email at tomas@casino.guru

Thanks in advance for your reply.

Dear 3113ad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru