The player from North Macedonia has not received a promised cashback of 2700.58 UAH since June 20, 2026, and has faced repeated miscommunications and lack of resolution from the casino's support team. Despite acknowledging the error, the operator has not provided a timeline for resolving the issue and has closed dialogues without explanation.
1win Casino - Player's cashback request is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 30m 8s
1win Casino
Safety Index 8.4 HighCase summary
Discussion
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15 hours ago
Translation
On June 20, 2026, the casino was supposed to credit a cashback in the amount of 2700.58 UAH, but for some reason it was not credited. I also contacted them that day to resolve the issue. The operator initially wrote to me that the cashback was credited, when they started to sort it out by requesting screenshots for verification, I ended up waiting 3 days, again the relevant department gave an answer that the cashback was credited, then I started writing to support again and the cashback was not credited. In the end, the operator answered, I am right, the cashback was not credited, the operator again sent specialists to resolve the issue, they do not announce deadlines, they do not know how to solve problems, as soon as I ask when the issue will be resolved, the operator can close the dialogue without reason, and now I again have to wait for days, although they wrote that usually such requests are resolved quickly, in my case, as a client, they treat me rudely, I do not trust this casino, this is the second time with cashback problems.
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me a link or a screenshot of the cashback bonus that you wanted to receive?
- Have you fulfilled all the necessary requirements to be eligible for this cashback?
- Have you received this type of cashback from this casino before?
- When was the last time the casino communicated with you regarding this uncredited bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
