1win Casino - Player’s account is closed with no response.

My account was blocked without reason block my id

Id:-16934894

I mailed lots of times to security team there no response last 4months

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the reasons for blocking of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Naveen14351,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I’m sorry to hear about the issues you’ve been facing with your account being blocked. I understand how frustrating it can be, especially after reaching out multiple times over the last four months without any response.

Your account ID 16934894 has been noted, and I will escalate this issue to ensure it gets the attention it deserves. We will look into the reason for the block and work towards resolving this as soon as possible.

Thank you for your patience, and we appreciate your understanding during this process. We will keep you updated on any developments.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminders, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru