1win Casino - Player’s account is closed and winnings confiscated.

I am filing a complaint against 1win regarding unfair account blocking and confiscation of my winnings.

My account ID is 358316475.

I deposited funds via UPI and played fairly only on Aviator/Crash games. All gameplay was completely manual.

I never used:

- Multiple accounts for personal use

- Bots or automation software

- VPN

- Arbitrage betting

- Any fraudulent method

After winning and building a balance of ₹17,955,273 (1.79 crore INR), my withdrawal was kept pending for more than 50 days.

During this period, I completed all requested verification and KYC procedures.

Instead of processing my withdrawal, 1win permanently blocked my account under Clause 12.8 and accused me of fraudulent activity without providing any specific evidence.

They never provided:

1. Exact violation

2. Date/time of alleged violation

3. Technical evidence proving fraud

Important disclosure:

A friend’s 1win account was logged into my device 1–2 times, but that account does not belong to me. I only used one personal account for my own gameplay. This does not prove fraud or multiple account abuse.

I believe 1win misused Clause 12.8 to avoid paying my legitimate winnings.

I request independent investigation and recovery of my funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas