The player from Bangladesh has his account blocked by 1win with USDT 500 withheld, despite having only made legitimate deposits. He has contacted their security team for a resolution but has not received a response regarding the reason for the account blockage. He requests assistance in recovering his funds and a clear explanation from 1win.
1win Casino - Player’s account is blocked and funds are confiscated.
Opened
Current status
Waiting for player to reply
6d 22h 46m 46s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
Public
Public
1 hour ago
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Public
Public
1 hour ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Is there any chance that someone from your household or using the same IP also created an account at this casino?
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
ripon13devils has 6d 22h 46m 46s to reply
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
